Contact MAS Capital

Talk to the MAS Capital team.

Questions about an order, a licence, a download or your Machine ID? Pick a route below, or reach us directly. We usually reply within a few minutes.

Email the team See where it goes

Real people, not a bot. Phone and remote desktop support available.

Email usUsually within a few minutes team@mascapital.uk Call usWeekdays, UK hours +44 208 180 0625 WhatsAppChat with support Open chat TelegramDirect message Message

Real people, not a bot

Usually answered within a few minutes

3 AM to 3 PM ET, weekdays

Phone and remote desktop support

Route your question

Everything reaches the same team.

The subject line just helps us answer faster. Pick the one that fits and your mail opens ready to send.

General supportOrders, downloads, files and Machine ID updates. Support request Sales and pre-salesWhich add-on fits your setup, or a question before you buy. Pre-sales Licensing and Machine IDActivation and hardware-locked licences. Licensing help Orders and refundsInvoices, payment issues and refund requests. Order or refund PartnershipsCollaboration, affiliates and reseller enquiries. Partnership

Find your Machine ID in two clicks.

It is in NinjaTrader, and it is what we use to activate your licence.

Open the Control Center, then Help, then About (Machine ID).

Copy the line you see and send it with your order number. We activate the licence from there.

Not sure where it is? A screenshot is fine. Send it and we will do the rest.

Before you email.

Some things you can sort yourself in a couple of clicks.

Downloads and files

Your latest installers, in one place.

Open downloads

Orders and invoices

Receipts, licences and order history.

Open orders

Free Indicators Pack

A good first look at how we build.

Get the pack

Shop

Every indicator and add-on we make.

Browse the shop

Terms and refunds

How buying, licences and refunds work.

Read the terms

When we are here.

Support hours are 3:00 AM to 3:00 PM ET (UTC-5), which is about 8:00 AM to 8:00 PM UK, Monday to Friday.

Phone and remote desktop support (AnyDesk) are available. Ask in your email and we will arrange it.

Before you write

The questions we get most.

How quickly do you reply?

Most messages get an answer the same day, and usually within a few minutes during support hours.

What are your support hours?

3:00 AM to 3:00 PM ET, which is about 8:00 AM to 8:00 PM UK, Monday to Friday.

Where do I find my Machine ID?

In NinjaTrader, open the Control Center, then Help, then About (Machine ID). Send that line with your order number and we take it from there.

Can you activate my licence for me?

Yes. Email your Machine ID and order number and we activate it, or tell you exactly what is missing.

Do you offer phone or remote support?

Yes. Ask in your email and we arrange a call, or a remote desktop session over AnyDesk.

I did not receive my download. What now?

Check your account downloads first. If it is missing, email your order number and we send it again.

Can I get a refund?

Refunds follow our terms. Email your order number and we will take it from there.

Prefer email? We read everything.

Tell us what you trade and what you need. Most questions come back within a few minutes.

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